Our Policies

 Schedule of Progress Payments:   The schedule of progress payments must specifically describe each phase of work, including the type and amount of work or services scheduled to be supplied in each phase, along with the amount of each proposed progress payment.

RIGHT TO STOP WORK. RMR may stop work if any payment, including any payment for extra work, is not made to RMR as agreed to under this contract.  If such nonpayment occurs, RMR may keep the job idle until all payments are received.

IT IS AGAINST THE LAW FOR A CONTRACTOR TO COLLECT PAYMENT FOR WORK NOT YET COMPLETED, OR FOR MATERIALS NOT YET DELIVERED. HOWEVER, A CONTRACTOR MAY REQUIRE DOWN PAYMENT. THE DOWN PAYMENT MAY NOT EXCEED $1,000 OR 10 PERCENT OF THE CONTRACT PRICE, WHICHEVER IS LESS.

Extra Work and Change Orders. Client may, without affecting the validity of this contract, order changes, modifications, deletions, and extra work by issuing oral or written change orders from time to time during progress of the job.  If Client orders work added or deleted, the contract price shall be increased or reduced by a fair and reasonable valuation.  If the parties are unable to agree on the amount, RMR shall perform the work as modified, and the amount to be charged or credited shall be determined by negotiation, mediation or arbitration.  If Client or inspector directs any modification or addition to the work covered by this contract, the cost shall be added to the contract price plus twenty percent (20%) for overhead and profit.  As the extra work progresses, payments for extra work will be made concurrently with payments made under the payment schedule.  Requests for extra work should be made in writing, but RMR is entitled to be paid for extra work even if requests are not in writing.  Expenses incurred due to unusual or unanticipated conditions shall be paid for by Client as extra work.

INSURANCE: RMR maintains general liability insurance and workers’ compensation insurance for all employees.  Any additional insurance fees or fees related to bonding are not included and are the responsibility of the Client.

NOTICE TO OWNER: Contractors are required by law to be licensed and regulated by the Contractors’ State License Board which has jurisdiction to investigate complaints against contractors if a complaint regarding a patent act or omission is filed within four years of the date of the alleged violation. A complaint regarding a latent act or omission pertaining to structural defects must be filed within 10 years of the date of the alleged violation. Any questions concerning a contractor may be referred to the Registrar, Contractors’ State License Board, P.O. Box 26000, Sacramento, CA 95826. Owner or tenant has the right to require the contractor to have a performance and payment bond or funding control. All work is to commence within (20) days of approved starting date.

TERMS AND CONDITIONS 

1.  Contractors are required by law to be licensed and regulated by the Contractors’ State License Board which has jurisdiction to investigate complaints against contractors if a complaint regarding a patent act or omission is filed within four years of the date of the alleged violation.  A complaint regarding a latent act or omission pertaining to structural defects must be filed within 10 years of the date of the alleged violation.  Any questions concerning a contractor may be referred to the Registrar, Contractors’ State License Board, P.O. Box 26000, Sacramento, CA 95826.
 
2. EXTRA WORK AND CHANGE ORDERS. Client may, without affecting the validity of this contract, order changes, modifications, deletions, and extra work by issuing oral or written change orders from time to time during progress of the job.  If Client orders work added or deleted, the contract price shall be increased or reduced by a fair and reasonable valuation.  If the parties are unable to agree on the amount, RMR shall perform the work as modified, and the amount to be charged or credited shall be determined by negotiation, mediation or arbitration.  If Client or inspector directs any modification or addition to the work covered by this contract, the cost shall be added to the contract price plus twenty percent (20%) for overhead and profit.  As the extra work progresses, payments for extra work will be made concurrently with payments made under the payment schedule.  Requests for extra work should be made in writing, but RMR is entitled to be paid for extra work even if requests are not in writing.  Expenses incurred due to unusual or unanticipated conditions shall be paid for by Client as extra work.
 
3. RIGHT TO STOP WORK. RMR may stop work if any payment, including any payment for extra work, is not made to RMR as agreed to under this contract.  If such nonpayment occurs, RMR may keep the job idle until all payments are received.

4. FINAL PAYMENT WAIVES CLAIMS. The owner, by making final payment under this contract, waives any claim that it may have against the contractor for damages from defects that are known to the owner or apparent from reasonable inspection at the time final payment is made.  
5. PERMITS. If permits are required, Client will be responsible for obtaining and paying for all required building permits unless otherwise agreed. Client will pay assessments and charges required by service or utilities, water hook-up charges and the like. RMR is not responsible for delay related to or resulting from permit issues and shall not be liable to Client or other third-party for costs related to or resulting from building permit issues, incl. but not limited to Client’s failure to obtain permits.
 
 6. DELAY BEYOND RMR’S CONTROL. RMR shall be excused for any delay in completion of the contract caused by acts of God; acts of Client; acts of Client’s agents, or act of Client’s employees and/or independent contractors; stormy, rainy or inclement weather; labor trouble; acts of public utilities, public bodies, or inspectors (but not related to possible defects in RMR’s performance); failure of the issuance of all necessary building permits within a reasonable length of time; existence of mold, asbestos, lead or any other hazardous materials; changes requested by Client; Client’s failure to make progress payments promptly; funding of loans or disbursement of funds into control or escrow; inability to secure material; or other contingencies unforeseen by RMR and beyond its reasonable control.  Client shall compensate RMR for any delay beyond RMR’s control, including time and any resulting direct or indirect costs. 

7. SUBCONTRACTORS.  RMR may subcontract any portion of its work to properly licensed and qualified subcontractors.

8. ASBESTOS, LEAD, MOLD & OTHER HAZARDOUS MATERIALS.  Client represents that Client has no knowledge of the existence on or in any portion of the premises affected by the Project of any asbestos, lead paint, mold (including all types of microbial matter or microbiological contamination, mildew or fungus) or other hazardous materials.  RMR shall not be responsible for testing for the existence of mold and other hazardous materials, unless otherwise agreed.  If RMR encounters asbestos, polychlorinated biphenyl (PCB), mold, lead paint or other hazardous substances or materials, RMR shall immediately stop work and notify the Client. RMR will not be liable for any delays, costs or damages resulting from the existence of said materials and may continue its work after a qualified hazardous material contractor is obtained by Client to abate, remove and handle the asbestos/hazardous materials.

9. INDEMNITY. Client will indemnify and hold RMR harmless from all claims, demands, or liability arising from or encountered in connection with this Contract or the prosecution of work under it, whether such claims, demands or liability are caused by RMR, its agents or employees, or subcontractors employed on the project, their agents or employees, or products installed on the project by RMR or subcontractors, except (1) for those claims, demands or liability that arise from the sole negligence or willful misconduct of RMR; (2) for defects in design furnished by RMR; or (3) to the extent of the active negligence of RMR.  Such indemnity shall extend to claims, demands, and liability for injuries occurring after completion of the project as well as during the work’s progress.  RMR shall incorporate this indemnity clause into its subcontracts.

10. DISPUTE RESOLUTION.  If a dispute arises related to this contract or the alleged breach thereof, the parties agree to endeavor first to settle the dispute promptly with a face-to-face meeting at the request of either party.  If the parties are unable to informally resolve the matter with a face-to-face meeting, the parties agree to settle the dispute by mediation.  If the parties are unable to settle the dispute by mediation, either party may file in Superior Court.

11. WAIVER OF SUBROGATION.  Client/Owner agree to have their respective insurance companies that issue property damage insurance waive any rights of subrogation that those companies may have against RMR.  Client also hereby waives any right it may have against RMR on account of any loss or damage to its property, to the extent that loss or damage is insurable under policies for fire, all risk coverage, theft, public liability, or other similar insurance.

12. LIMITED WARRANTY.  RMR will issue a Certificate of Warranty to Client upon receipt of final payment. Warranty includes materials and labor pursuant to the terms stated on the issued certificate.  No warranties shall apply if RMR was not paid in full for all of the work it performed.   Warranty is immediately voided if another contract alters, modifies or otherwise performs work on the roof subsequent to RMR’s work.  RMR shall not be liable for water or any other damages resulting from defect or delay in responding to said warranty.  RMR shall not be liable for any damages resulting from any work performed, or any other problem, whether or not covered by the limited warranty
 
13. ATTORNEYS’ FEES.  Client is responsible for all fees and costs incurred for collection efforts.  In the event of any litigation relating to the subject matter of this Agreement, the non-prevailing party shall reimburse the prevailing party for all reasonable attorneys’ fees and costs resulting therefrom.    

14. GOVERNING LAW.  This contract shall be construed in accordance with and governed by the laws of the State of California.

Emergency Service: Mother nature is an incredibly strong opponent for roofing systems. Once a roofing system is compromised it will allow water infiltration. If it’s in the middle of a storm, we will wait until the storm subsides and then mobilize in a quick fashion. A quick repair or protective cover will be installed to remediate further interior and structural damage. There is often nothing we can reasonably do when there is heavy rain. Until the weather system passes, we will be able to propose an estimate for a more permanent roof repair. Safety is priority one; do not attempt to repair on your own. There is too much risk and homeowner will not properly assess the actual damage. Consider your repair or replacement options once a contractor has secured the roof and protected your home from further damage. Call us to schedule your free estimate appointment.

Inspection: A complete roof inspection is performed by a certified roof contractor. The inspection report will be sent via e-mail within 24-48 hours from the date of performance.

Work order: A work order is scheduled upon availability and performed per homeowner/company’s request/approval if weather permits. Refer to work description above for specification of work completed. If problem continues, don’t hesitate to contact us again.

Free estimate: A free estimate appointment is scheduled upon availability and when weather permits. A certified roof contractor will conduct a complete evaluation of the existing roof system and he will prepare a proposal for repairs or full roof replacement (if needed). This proposal will be sent via e-mail and within 48 hours from the date of appointment. 


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